Contact

    Lindsay Walker _07505 48 44 49

suffolkcottagetorent@yahoo.co.uk

Booking Conditions

1. THE CONTRACT
The contract is between the person making the booking on behalf of all members of the rental party (the Holidaymaker) and us (the Owners) of 4, Fox Cottages (“Hidden Well”, the Cottage).

The person making the booking must be at least 21 years of age at the time of booking.

The contract is entered into when the confirmation of the booking is issued (Confirmation) by the Owners and is subject to these Conditions.

The Holidaymaker must check the Confirmation carefully to ensure it records the Holidaymaker's requirements and notify us of any amendment immediately.

Start Date means the date of commencement of the rental period as per the Confirmation.

Departure Date means the date on which the Holidaymaker is to leave the Cottage as per the Confirmation; departure must be by 10am on the Departure Date unless otherwise specifically agreed.

2. TERM OF BOOKING
All terms are per week, or for a short break for the Cottage, as equipped and described.

3. DEPOSIT/PAYMENT
A deposit of £100 of the rental fee is payable if the booking is made 8 weeks or more before the commencement of the rental. The balance shall be payable 8 weeks before the start of the rental. Non-payment of the balance of the rent by the due date (or on issue of the invoice for the balance whichever is the later) shall be construed as a cancellation of the contract by the Holidaymaker. No reminders will be sent.

For bookings made less than 8 weeks before the commencement of the rental, the total fee is payable on booking.
On bookings made within 8 weeks of the Start Date, the full rental fee is payable.

If payment is made in a foreign currency or if we have had to re-present a cheque or process late payments, the Owners reserve the right to pass on any bank charges & other costs

The prices shown on the website are accommodation prices only. There is an additional fee of £10 per dog.

All payments shall be made to L. Walker.

4. CANCELLATION & CHANGES BY US
Where force majeure* arises the Owners have the right to cancel your booking and will refund the rental paid. In that event the Owners' liability is limited to payment of the refund. No compensation can be paid or costs that the Holidaymaker has incurred as a result of such cancellation or change.

The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.

The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract terminated and the Owners have no further liability.

If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.

5. CHANGES OF DATE OR CANCELLATION BY YOU
If the holidaymaker finds it necessary to cancel the holiday before the final balance is due he should inform the Owners immediately by telephone and via a recorded delivery letter. The Owners will then endeavour to re-let the Cottage. If the Cottage is re-let for the whole period, then all deposit monies paid will be returned less a handling charge of £25 per booking. If the Owners only succeed in re-letting the property for part of the period booked they shall refund an amount equal to the money paid less (1) the rental for the period which is not re-let and (2) an administrative change of £25. If the Cottage is not re-let then, unfortunately, all the monies paid are forfeited. This condition should also be read in conjunction with the clause below.

If the holidaymaker finds it necessary to cancel the holiday after the final balance becomes due, whether or not the final balance has been paid, then unless the cottage is re-let the holiday maker will be liable for the full cost of the holiday. If the Cottage is re-let all monies paid will be returned less a handling charge of £65.

If, after the Owners have issued a confirmation you wish to change the dates of your holiday, then you will be liable to pay a re-arrangement fee of £25 per week booked, any such re-arrangement being subject to availability. IT IS NOT POSSIBLE TO RE-ARRANGE YOUR HOLIDAY LESS THAN EIGHT WEEKS BEFORE IT IS DUE TO COMMENCE.

It is recommended that the Holidaymaker purchases Holiday Cancellation Insurance.

6. RENTAL PERIOD
Unless otherwise agreed, rentals commence at 4pm on the Start Date and terminate at 10am on the Departure Date. Please do nor arrive earlier than 4pm or your estimated arrival time as the time is needed to clean the Cottage thoroughly for you.

7. NUMBERS OF PERSONS USING THE COTTAGE
The number of persons and dogs using the Cottage is not to exceed the maximum number stated on the Booking Form unless expressly agreed with the Owners.  The Owners reserve the right to refuse entry to the entire party if this condition is not observed and in such a case no refund will be given. Children under 2 years are not normally counted for this purpose.

8. DOGS.
Well behaved dogs are welcome but must be under proper supervision and control at all times. No more than two dogs are allowed unless authorised at the time of booking. A charge of £10 per dog per booking is applicable to cover extra cleaning costs.  You must bring your dog basket with you as dogs are allowed on the clear understanding that under no circumstances may they lie on the bedding or chairs. They must not be left unattended in the cottage and should be exercised outside the cottage’s gardens.

In the interest of visitor safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

9. COMPLAINTS
Any shortcomings or cause for complaint should be notified to the Owners by phone during the rental period so that they can take steps to rectify these.

Complaints only made upon departure or after you return home cannot be entertained; it will be appreciated that at such a late time it is impossible for the problems to be effectively investigated or corrected.

10. CARE OF THE COTTAGE
The Holidaymaker shall take all reasonable care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.

A Good Housekeeping Deposit in the form of a cheque for £100 is payable at the time of payment of the balance of the cost of the holiday and is held by the Owners until satisfactory inspection of the property, then either shredded or returned to the Holidaymaker, in accordance with the Holidaymaker's wishes. Should there be a problem with replacement or repair of items in the property or extra cleaning required in the property, the cheque will be banked immediately and the Holidaymaker contacted by us by phone or email as soon as possible after the event to discuss the situation and finalise the amount of the costs and refund of the cheque.

The Good Housekeeping Deposit will be banked to cover the replacement or repair of items in the property or extra cleaning required in the property should this be required.
The client is legally bound to reimburse the Owners for replacement, repair or extra cleaning costs.

11. BREAKAGES & DAMAGE/SECURITY DEPOSIT
The Holidaymaker must reimburse the Owners for replacement or repair of damaged items or extra cleaning costs. In that event and if the cost of such re-imbursement is less than the Good Housekeeping Deposit, the Owners will remit the balance forthwith to the Holidaymaker. The Owners reserve the right to claim any additional costs from the Holidaymaker.

12. RIGHT OF ENTRY
The Owner shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

13. VEHICLES
The Holidaymakers vehicles and accessories and contents are left entirely at the Holidaymaker's risk. The Owners will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than the negligence of themselves or their employees or agents.

Please do not park in the spaces allocated to the neighbours even if their cottages do not appear to be occupied, as the owners often arrive at unpredictable times.

14. LIABILITY
The Owner shall not be liable to the Holidaymaker or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. If the Cottage becomes unavailable or unusable for some reason prior to the date of a booking, then the Owner's obligation will be to (1) attempt to find a suitable alternative property, or failing that (2) to reimburse the Client for any monies paid.

15. SPECIAL NEEDS & WHEELCHAIR ACCESS
The Cottage has 2 floors with a steep set of stairs (with handrail) and has 2 steps down to the bathroom. The Cottage is not marketed as suitable for visitors with mobility difficulties per se.

It is essential that all booking applications from parties including people with special needs provide written details of those needs and confirmation that assistance will be available.

16. DATA PROTECTION POLICY
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs, etc.

We take full responsibility for ensuring proper security measures are in place to protect your information. We may pass information on to the local manager of the Cottage.  In making this booking, you consent to this information being passed on to the relevant persons.  The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not however, pass any information onto any person not responsible for part of your accommodation arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.

* force majeure = an Act of God or event or circumstance outside the Owners control which could not reasonably have been foreseen or avoided.